TITLE: Manager, Volunteer Services

DEPARTMENT: Volunteer Services

REPORTS TO: Director, Volunteer Services

LOCATION: 730 Polk Street, San Francisco

STATUS: Full Time, Exempt 

BENEFITS: Yes

CLASSIFICATION:First/Mid-level officials and managers

SUPERVISES: Volunteer Coordinators, and Volunteers

POSITION SUMMARY:

Working with the Director, Volunteer Services, and in partnership with agency stakeholders, the Manager, Volunteer Services leads, engages, and motivates our incredible community and corporate volunteers. The Manager is responsible for the day-to-day operations of Volunteer Services department and supervises Volunteer Coordinators to support the recruitment, retention, and engagement of volunteers. This is an ideal position for an energetic, confident, organized and thoughtful individual looking to continue their career helping neighbors in a transformational work environment. 

QUALIFICATIONS REQUIRED:

• At least two years of work experience, with preference for experience in the following areas: volunteer management, staff management, community engagement, corporate engagement and high-volume administrative work. 

• Experience managing databases (Salesforce preferred) and proven computer skills.

• Successful experience coordinating people with diverse backgrounds, experiences, needs and abilities in a culturally diverse environment.
• Excellent organizational and time-management skills with an ability to adapt quickly in a fast-paced and often changing work environment.Strong public speaking and excellent interpersonal and communication skills; comfortable speaking to large groups of people.

• Flexible schedule with the ability to work weekends, and some holidays.

QUALIFICATIONS DESIRED:

• Degree in social services 
• Experience working with Salesforce 
• Bilingual (Spanish, Mandarin, Cantonese)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Volunteer Engagement:

• Develop and implement effective volunteer recruitment strategies through appropriate engagement tools, including volunteer recruitment flyers, online volunteer platforms, social media, corporate and community volunteer fairs, and events.
• Build relationships with community partners, corporations, businesses, schools and community members to broaden agency outreach. 
• Schedule and supervise agency volunteers, including but not limited to Kitchen, Grocery Services, Distribution, Community Nutrition Program, Admin and special events 
• Update volunteer policies and procedures, trainings, orientations and implement a recurring volunteer recognition plan to align with FIMC accreditation standards.

Internal Engagement:

• Manage, motivate, and train volunteer coordinators (3)
• Serve as a liaison between program staff and the community to engage volunteers and ensure the best match between the skills, qualifications, and interests of the potential volunteers.
• Lead volunteer supervisor training sessions to support program staff and their work with volunteers; Host individualized trainings with program staff addressing concerns that arise with program volunteers.
• Manage the employee New Hire Volunteer Experience (NHVE)
• Represents Volunteer Services on the Management Team and at other inter-agency meetings

Data Management and Reports:

• Manage and maintain Volunteers for Salesforce (V4S) system to ensure data integrity and security, including group data imports, lead conversions, mass emails, and data audits.
• Create and publish volunteer anniversary and volunteer hours reports as they pertain to the volunteer impact and POH’s mission.
• Other duties as assigned

POH COMPETENCIES: 

• Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well organized: Information organized and accessible, maintains efficient work space, manages time well
• Strong communicator: excellent verbal and written communication skills
• Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology

• Leadership II: Is abreast of current projects and actively planning for the future. Leads and gains results through others through example, communication, delegation, and accountability. Is a representative of POH internally and externally

• Problem solver: Strong analytical skills and able to creatively address and solve problems
• Professional communicator: Excellent public speaking, written and verbal communication skills
• Audience engagement: Ability to effectively engage with target audiences

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the volunteer offices, kitchen, grocery center and all areas of the agency

Approval/revision date: 02/20/2024